SHIPPING & RETURNS
We stand by the products we carry at Hailey Blossom and we are confident you will love your purchase too. If for any reason you are not satisfied or have changed your mind about your online purchase, you can simply return it to our store and we will provide you with an exchange, credit, refund or repair subject to the guidelines outlined below.
1. 7 day period
1.1. If you are not happy with your item, you must return the item(s) within 7 calendar days of it being delivered to your location. Please check that you are eligible for a return by reading through the returns policy and send an email to firstname.lastname@example.org to lodge your intention to return, including your details of what items you will be returning
1.2. We will get back to you within 48 hours to confirm the eligibility for return, any processing fees applicable, a Returns Form for you to complete and Returns Authorisation Number.
1.3. Returning items without notifying us or returning additional items to what was lodged does not automatically qualify those additional items for return and Hailey Blossom reserves the right to reject the return entirely or charge a processing fee.
1.4. Returns lodged outside the 7 day period will not be accepted.
Non-Refundable Shipping Charges
2.1. Original shipping charges are non-refundable.
2.2. Where items have been shipped to you under our Free Shipping Offer, our actual incurred shipping charge (or part thereof if part of the original order is being returned) will be deducted from your refund total. This amount will be advised when you lodge your intention to return an order.
Return in saleable condition.
4.1. All items must be returned in all original re-sellable condition (unworn, unwashed, unaltered, unopened, unused, unassembled, undamaged and unmarked packaging & tags) for a refund or credit.
4.2. Missing and damaged bags and missing accessories etc will not be accepted as a complete return. While we accept you can change your mind and return your unwanted products, we must ensure we can resell your item as brand new. It is a fair policy.
Preparing your item for return
5.1. When returning an item we ask you enclose a copy of the tax invoice you would have received with the order (or order confirmation email) and the returns form as proof of purchase. We ask that you complete the returns form and send the items back, making sure to clearly mark the form on the front of your parcel.
5.2. The item will remain your responsibility until it reaches us. Hailey Blossom will not be liable for any lost or damaged items being returned to us by you. For your own peace of mind we recommend you carefully repackage your item to avoid any damage during transportation and consider using express post or registered post to track your item. Please retain proof of postage until we have confirmed your refund has been processed.
Processing of a return.
6.1. Once your returned purchase has undergone a quality control check, our store team members will determine whether a refund or exchange will be offered in accordance with our Refund Policy. Please allow 7-14 business days from the time we receive your order for your return to be processed.
6.2. We will notify you via email once your return has been processed and we will then refund your item at the purchase price, minus any incurred shipping costs and any processing fees, to the original method of payment.
6.3. Hailey Blossom has the right to refuse returned goods if they do not meet our terms (see terms 4.1 and 4.2 above). If the item is deemed unfit for return, Hailey Blossom will notify you the return has been rejected and this decision is final. You then have the following options:
- to have the item shipped back to you at your own cost
- to have the item recycled or disposed of.
6.4. You will have 14 days to advise what course of action you would like us to take. After that, we will recycle your item.
Our Address for Returning Items
Hailey Blossom tattoo studio
Se3 3195 surfers paradise boulevard
surfers paradise QLD 4217
(07) 5661 6288
Online store returns are only eligible for a refund or store credit. If you would like to exchange for an item immediately, we suggest you place a new order for the item you want before returning your original purchase. This will ensure your exchanged item is in stock. You are then welcome to return your original order as a change of mind return subject to our terms. Alternatively, if you are eligible for a return for store credit, you can wait until this is processed before placing a new order.
Should you wish to cancel or alter an order which has not yet been processed for dispatch, please contact us immediately in writing at email@example.com. Generally speaking, all orders are processed within 12 hrs of being placed but on most occasions, are processed within 2 hours once we confirm stock is available. If your order has been processed and dispatched, you will need to return the order subject to the terms and conditions above.
Faulty Items / Damaged Items
1. We aim to always represent and despatch quality products and do our utmost to inspect all products before they leave the premises and pack to withstand transit challenges.
2. It is a requirement that once your order is received, you open and inspect all items and packages within 48 hours.
3. If you believe an item you have received is faulty or damaged, please notify us immediately upon receipt of the goods to allow us to resolve the matter quickly, quoting your order name and address, photos and as many details as possible.
4. Claims placed for transit damages beyond 5 days after receipt (including weekends) will not be accepted.
Proof of Purchase
To exercise the rights related to a repair, replacement or refund, you will be required to present a proof or purchase in the form of the original tax invoice sent with your order or a print out of the order confirmation sent to your email when you originally placed your order.
If you have received an item that is not what you had originally ordered, please contact us immediately, quoting your name and address, details of the product received and product originally ordered, and whether you require a refund or replacement. We will then be in touch with how to proceed with the return of the incorrect item.
Sale Items / Final Items
Reduced items and sale items are final and are not eligible for return (credit / exchange or refund).
Gift vouchers are final and cannot be returned by the purchaser or recipient under any circumstance.
NEED MORE HELP?
Please feel free to contact us with any questions.
E | firstname.lastname@example.org
P | (07) 5661 6288
Credit / Debit Cards